FAQ Ceylon Tea

Tea comes from the leaves of Camellia sinensis plant, which was first cultivated in China, then later introduced to India, Japan, Sri Lanka and other countries. From the country or estate it is grown, how it is processed, the culture that prepares it, tea varies widely by flavor, aroma, appearance and brewing methods. There are six main types of tea, all which come from the Camellia sinensis bush: black, oolong, green, white, yellow and pu-erh. See Tea Types for more information. What are herbal teas? While herbal tea (also known as herbal infusions or tisanes) are prepared like teas, they actually do not contain any tea leaves. Typically, herbal infusions are simply the combination of boiling water and anything from dried fruits, flowers, herbs, mint, spices, roots, berries and seeds. Stash Tea obtains our collection of herbs and spices from the finest suppliers around the world, from local Pacific Northwest mint to Moroccan rosebuds.
Nothing will change. We take great care to make sure that the same high quality and taste is delivered consistently to our consumers.
The amount of caffeine in tea can vary significantly. It is quite difficult to gauge how much caffeine is in tea because it depends on so many factors, from its growing environment to how it is brewed. Unfortunately, because it varies so much, we are unable to estimate how much caffeine is in a serving. To date, the most scientifically reliable statements are: All tea contains caffeine. Tea contains less caffeine than coffee. Decaffeinated teas still retain a small amount of caffeine. We realize that some of our customers have concerns about caffeine. If you know that you are sensitive to caffeine, we suggest that you contact your healthcare provider for advice. See more about caffeine here.
We sell our tea for enjoyment only. We do not make any health claims regarding health benefits. If there is a question regarding tea and pregnancies, heart problems, etc., please discuss it with your primary healthcare professional. We are not able to give any advice regarding health issues.
The difference between the tea leaves themselves is that tea bags must use very small pieces of leaves (often referred to as "dust and fannings") to fit in a bag. These pieces of leaves, unlike loose leaf, do not expand much, if at all. When leaves are allowed to expand (a process known as "the agony of the leaves"), they usually deliver a smoother flavor. With some types of tea, there is no discernible flavor difference between tea bags or loose leaf. Bold black teas, for example. With other teas, like oolong, you will see a wide variety in loose leaf, but a very limited selection in bagged tea. This is because the subtle flavor from the large, whole leaves of oolong tea (as well as the experience of watching them unfold in hot water) is not easily reproduced in tea bags.
Stash Tea sources its teas, herbs, and spices from the finest sources around the world. In addition to our conventional teas, Stash Tea offers a variety of Organic and Fair Trade certified teas. Our conventional, Organic, and Fair Trade teas, are all natural and are made without any artificial ingredients. Stash Organic teas are grown free of any synthetic pesticides, fertilizers, or herbicides and are appropriately certified and labeled to reflect these practices. The USDA defines Organic agriculture as "an ecological production management system that promotes and enhances biodiversity, biological cycles, and soil biological activity. It is based on minimal use of off-farm inputs and on management practices that restore, maintain, or enhance ecological harmony." We are certified organic by Quality Assurance International (QAI) and the USDA. QAI is an internationally recognized professional organic certification service. QAI’s program is to certify every step of the organic chain—from the land on which the product is grown, to the growers, to the post-harvest facilities, and the final processing and handling facilities. We are committed to producing our products in a manner that is sustainable for the planet and healthy for our consumers. We work closely with our suppliers to ensure the finest quality ingredients are utilized and that procurement is managed in an environmentally responsible and ethical manner.
AIn the tea industry, tea leaf grading is the process of evaluating products based on the quality and condition of the tea leaves themselves. The highest grades are referred to as "orange pekoe", and the lowest as "fannings" or "dust". Pekoe tea grades are classified into various qualities, each determined by how many of the adjacent young leaves (two, one, or none) were picked along with the leaf buds. Top-quality pekoe grades consist of only the leaf buds, which are picked using the balls of the fingertips. Fingernails and mechanical tools are not used to avoid bruising. When crushed to make bagged teas, the tea is referred to as "broken", as in "broken orange pekoe" (BOP). These lower grades include fannings and dust, which are tiny remnants created in the sorting and crushing processes. Orange pekoe is referred to as "OP". The grading scheme also contains categories higher than OP, which are determined primarily by leaf wholeness and size.[1][2] Broken, fannings and dust orthodox teas have slightly different grades. CTC teas, which consist of leaves mechanically rendered to uniform fannings, have yet another grading system.
ur customer service staff is available for e-mail and phone assistance Monday - Friday, from 9:00 AM to 6:00 PM, EST, excluding holidays. Our customer service number is 00941 2076230 ex 0.
Any one can contact our office on 00941 2076230-35 to place an order over the phone. or e mail us ctmtea@ctmtea.com,ctm@ctmtea.com Please note that we can only process international orders.